Privacy Policy

1. Introduction

We, LilitaHouse, value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website www.lilitahouse.com and use our vacation and retreat rental services.

2. Information We Collect

We may collect and process the following personal data about you:

• Contact Information: Name, email address, phone number.
• Booking Information: Booking dates, guest details, preferences, and special requirements.
• Payment Information: Credit or debit card details, transaction history.
• Browsing Information: IP address, browser type, pages visited, visit duration.
• Other Information: Any other information you provide to us through forms on our website or during the booking process.

3. Use of Your Personal Data

We use your personal data for the following purposes:

• Service Provision: To process and fulfill your bookings and provide you with the rental services you have requested.
• Communication: To respond to your inquiries and provide you with information about your booking and our services.
• Marketing: To send you promotional communications, provided you have given your consent.
• Website Improvement: To analyze the use of our website and improve its functionality.
• Security: To protect our systems and prevent fraud.

4. Legal Bases for Data Processing

We process your personal data according to the following legal bases:

• Consent: When you have given your explicit consent for the processing.
• Contract Performance: When processing is necessary to fulfill a contract with you (e.g., to manage your booking).
• Legal Obligation: When we are legally obligated to do so.
• Legitimate Interests: To pursue our legitimate interests, provided these do not override your rights and freedoms.

5. Data Sharing

We may share your personal data with:

• Service Providers: Companies that provide services to us (e.g., web hosting, payment processing). This includes companies like Mailchimp for email marketing, WooCommerce for processing reservations and payments, and Google Analytics for analyzing website usage.
• Legal Authorities: When we are legally obligated to do so.
• Business Partners: With your consent, for joint marketing purposes.

6. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure it is protected with an adequate level of protection through approved mechanisms such as the European Commission’s standard contractual clauses.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request the correction of inaccurate personal data.
• Erasure: Request the deletion of your personal data in certain circumstances.
• Restriction: Request the restriction of processing of your personal data in certain circumstances.
• Portability: Request the transfer of your personal data to another controller in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your personal data in certain circumstances.
• Withdrawal of Consent: Withdraw your consent at any time when the processing is based on your consent.

To exercise these rights, you can contact us at info@lilitahouse.com.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website, and when the changes are significant, we will notify you directly.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

LilitaHouse
Ibiza
Email: info@lilitahouse.com
Phone: +34 619 56 30 81